We provide a channel for reporting, securely, situations of non-compliance observed in the course of the Group’s activity. Reports are handled confidentially and without retaliation against the person reporting.
The channel is available to employees, job applicants, former employees, service providers, suppliers, subcontractors, shareholders and members of the governing bodies, as well as to anyone who became aware of the situation in the context of a working relationship with the Group.
The channel is for reporting breaches that come to your knowledge in a work-related context, in particular in the areas covered by the applicable legislation.
Commercial complaints, information requests and routine contractual matters should go through the usual contact channels. Consumer complaints have the Livro de Reclamações Eletrónico.
A report may be submitted either named or anonymously. If you choose to identify yourself, your identity is treated as confidential information and is only disclosed where the law requires it.
A description of the facts, dates and places, the people or organisations involved, any supporting documents or evidence, and a contact for follow-up if you wish to be informed of the handling.
The identity of the reporting person, and any information from which it could be inferred, are treated confidentially, and access is restricted to the people designated to handle the report.
Acts of retaliation against anyone who submits a report in good faith are not permitted, in particular as regards appraisal, promotion, training, mobility, disciplinary sanctions or termination of contract.
Personal data collected in connection with a report are processed only for its assessment and follow-up, under the Privacy Policy and the applicable legislation.
Deliberately submitting false reports does not benefit from the guarantees provided for and may give rise to liability.
We register the report, assess whether it is admissible, establish the facts and take the appropriate measures. We keep the reporting person informed whenever a contact has been given for that purpose.
Using the internal channel does not affect the right to turn to the external reporting channels of the competent authorities, as provided by law.
